Privacy Policy

Ace Analytics Limited is responsible for the personal information described here. For privacy questions or requests, email info@aceanalytics.co.uk. Our current office address is shown on the Contact Us page. Last updated: 28 September 2026.

When you contact us, we receive your name, email, message, subject, response preference and any optional telephone number or business name. We use these details to respond, assess your requirements and manage the relationship in our ACE CRM. Please do not send passwords, payment card details or sensitive personal documents through this form.

We may keep the referring page and campaign information supplied with your enquiry to understand its source. Hosting and security services process technical request information to operate and protect the website.

We process enquiries to take steps at your request before entering a contract where applicable. Otherwise we rely on our legitimate interests in responding to business enquiries and maintaining relevant business relationships. We also have a legitimate interest in protecting our services against spam and abuse. Legal obligations may require us to retain particular records. Sending an enquiry does not subscribe you to marketing.

Our form uses Cloudflare Turnstile to distinguish genuine visitors from automated abuse. Cloudflare processes browser and network signals under its Turnstile privacy notice at https://www.cloudflare.com/turnstile-privacy-policy/. Automated checks can reject or refer a submission for review; email info@aceanalytics.co.uk if you cannot use the form.

Staff sign-in uses essential session cookies. We do not enable advertising cookies or optional visitor analytics at launch. If optional analytics are introduced, this notice and any required choices will be updated first.

Authorised ACE staff and service providers supporting hosting, security and our business systems may process information for these purposes. We do not sell enquiry details. We may disclose information where required by law. Providers such as Cloudflare may process information internationally; their privacy notices explain their locations and transfer safeguards.

Raw form submissions are scheduled for removal after 30 days for processed enquiries and those awaiting review, or 7 days after rejection. This is separate from CRM records and security backups. Relevant CRM correspondence is retained for as long as needed for the enquiry, ongoing relationship and applicable legal obligations or claims, then reviewed for deletion. Security logs and backups are retained only as needed for protection and recovery.

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information, and object to processing based on legitimate interests. Contact info@aceanalytics.co.uk; we may need to verify your identity. You can also complain to the UK Information Commissioner at https://ico.org.uk/make-a-complaint/.